Furnitureya Store

100% FREE UK SHIPPING on all orders

100% FREE RETURN 30-day money back

100% FREE UK SHIPPING on all orders

100% FREE RETURN 30-day money back

Return Policy

Return Policy for furnitureya store

Thank you for shopping at Furnitureya Store. We value your satisfaction and strive to provide you with high-quality furniture. If you need to return an item, please review our return policy below:

Returns and Exchanges:

You have 30 days from the date of purchase to return or exchange an item in Free of Cost.

To be eligible for a return or exchange, the item must be unused, undamaged, and in its original condition, including all packaging materials.

Please note that custom-made or personalized items cannot be returned or exchanged, unless they arrived damaged or defective.

Return Process:

To initiate a return, please contact our customer support at admin@furnitureya.store or call us at +447361635557 Provide your order details and reason for the return.
Our customer support team will provide you with a return authorization number and instructions on how to proceed with the return.
Please pack the item securely in its original packaging, including all accessories and documentation

Refunds:

Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.

If approved, your refund will be processed and credited back to your original method of payment within 30 days.

Shipping Costs:

You will be responsible for the shipping costs associated with returning the item.

If the return is due to our error or a defective/damaged item, we will cover the return shipping costs.

Non-Returnable Items:

Clearance or final sale items are non-returnable.

Mattresses, bedding, and pillows cannot be returned due to hygiene reasons, unless they are unopened and in their original packaging.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 48 hours of delivery.

We may require photographic evidence of the damage or defect to process the return or exchange. Free No Cost

Refund Method:

Refunds will be credited back to your original method of payment. Please allow 30 days for the refund to reflect in your account.

CONTACT US

f you have any questions about our refund policy, please contact us at:

Mailing Address:
7 The Abbey, Carlisle, Cumbria, UK

E-mail Address:
admin@furnitureya.store

Phone Number:
+447361635557

We’re available to assist you during our business hours:

Monday to Friday: 9:30 AM-6:30 PM – Saturday: 9:30 AM-5 PM

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